Changes and cancellations

01 / Each service has its own policy

The exact condition is provided before booking.

Deadlines, fees, refunds, and rescheduling options vary by supplier, activity, season, chosen rate, and how close the date is. Before confirming, we will share in writing the conditions that apply to your specific booking.

This page explains how we assist throughout the process, but the specific condition communicated in your service confirmation takes precedence.

02 / How to request a change or cancellation

Request it in writing with your booking details.

Write to us on WhatsApp with the lead traveller's name, booked service, date, confirmation number if you have it, and the change you need. A request is considered received once we confirm receipt.

We will do our best to arrange the available alternative with the supplier. Do not consider a service cancelled or changed until you receive the relevant written confirmation.

03 / Rescheduling

First, we check whether an alternative exists.

When possible, we will ask about new dates or schedules. Rescheduling depends on availability and the supplier's rules. It may involve a fare difference, fees, or different conditions, which we will tell you about before you accept the change.

04 / Traveller cancellations

The amount of notice matters.

A refund, credit, penalty, or inability to refund will be determined by the specific policy accepted for that service. In general, requests close to the departure date may have greater restrictions because capacity and operations are already committed.

Failure to attend without notice, late arrival at the meeting point, or missing required documentation or requirements may be treated by the supplier as a no-show and may not result in a refund.

05 / Weather, safety, and operational changes

Patagonia sometimes makes a change of plan necessary.

For safety reasons, weather, road conditions, lake conditions, flights, authority requirements, or operational decisions, a supplier may change schedules, routes, meeting points, or cancel a service.

If this happens, we will share the information we receive and help you review the alternatives the supplier offers, such as rescheduling, credit, or refund, according to its applicable conditions.

06 / Transfers and flights

Share any changes as soon as you know them.

If your transfer is connected to a flight, notify us immediately of any change, delay, or cancellation. Tracking and waiting times are subject to the conditions previously provided for the service. To avoid issues, confirm the meeting point and time with us before travelling.